Shipping and Return Policies

HOLIDAY SHIPPING UPDATE 2019

Orders placed before midnight Pacific time on Thursday, December 19, 2019 will ship by Friday December 20 to arrive before Christmas. Be sure to select Expedited shipping as your shipping option at time of checkout. This includes orders shipping to the lower 48 United States. Alaska, Hawaii, US territories and International shipments excluded.

The Christmas delivery cut-off for Alaska, Hawaii and US territories is December 15, 2019. 

International orders should be placed no later than December 10 if selecting International Priority Express and December 1 if selecting International Priority shipping. First Class International shipping is not recommended for Christmas delivery. 

 

Standard Shipping Policy:

All orders will be shipped via U.S Mail, FedEx, or other carrier at the sole discretion of Elastic Precision, LLC. Please give us your desired shipping address when placing an order. Street addresses are always preferred since most carriers do not deliver to P.O. boxes. We make every effort to ship orders within 1-2 business days after the order is received. Business days do not include weekends or holidays.

We normally ship using U.S Mail service with an expected delivery within the 48 contiguous U.S. of 2-5 business days. The first day in this calculation is the next business day after the package is picked up. If any item in your order is damaged during shipment, it is the customer's responsibility to notify Elastic Precision by phone, or email as quickly as possible. Arrangements will be made for repair or replacement of the damaged item. Please see the section below titled “Return Policy” for details. In case incorrect shipping information is submitted for an order by the customer, it is the customer's responsibility to contact Elastic Precision with the correct shipping information before shipment of the order. If the address information provided by the customer is incorrect in any way, the customer takes full responsibility for recovery of the said shipment. 

International Shipping:

Elastic Precision, LLC does not warrant delivery to any location outside the United States. International shipments may get lost, damaged, stolen, delayed, confiscated, or withheld in customs. Under none of these circumstances is Elastic Precision, LLC responsible for replacing or refunding the order.

Customers are responsible for paying all customs costs and local taxes including VAT at the time of arrival in your destination country. Delays related to the customs process in your country are not the responsibility of the carrier or Elastic Precision, LLC. Customers should closely monitor the provided tracking detail to ensure timely customs processing and tax payment so as to not impact your delivery time. The minimum delivery time for international deliveries is two weeks to allow for customs processing in your country.

Some lost shipments may get returned to the sender. Any undamaged shipments that get returned to Elastic Precision are subject to a refund minus shipping charges. International orders will be shipped via U.S. Mail. Tracking information is a convenience only and is not guaranteed to be accurate. All international order are placed at the buyers own risk.

Return Policy:

If you receive a product that is defective due to material or craftsmanship, contact us immediately at support@elasticprecision.com. Elastic Precision will repair or replace the defective product at our discretion.

If your rubber band gun is damaged during use, please contact us at support@elasticprecision.com with photos of the damaged product. Elastic Precision may or may not agree to repair or replace the damaged product for a fee as determined solely by Elastic Precision. We take pride in our craftsmanship and quality of work. However, wood is a natural material, may warp, twist, bow, or split due to environmental changes.

If you are dissatisfied with any non-defective product from Elastic Precision, LLC and wish to return it, please follow these steps. Products are returnable by the original purchaser only within 30 days of the date of purchase on ElasticPrecision.com. Returned products must be unopened, unused, and in their original packaging. Return authorization must be granted by Elastic Precision prior to return. To get an RMA number, email support@elasticprecision.com with your order details. A refund will be made to the original payment method used for the order within 7 days of receipt of the return. The original shipping charge is non-refundable and re-stock fees apply if accessories are missing or if the item or product are damaged during the return so please ensure that the product is packaged well and insured.